Training on Reception with Risk Classification

A Proposal to Promote Equity in a Primary Health Care Unit

Abstract

For the Unified Health System (SUS), risk classification represents a way to reorganize the demand for care at the Basic Health Unit (UBS) and direct the user to the appropriate sector based on their complaint. This tool was implemented by the Ministry of Health (MS) to address the need for providing effective and prioritized reception and intake services within the healthcare system. In this context, this article aims to report on the experience of students in conducting a training process focused on reception/intake and risk classification. This is an experience report employing a qualitative and descriptive approach. The intervention utilized the Social and Dialogic Interaction Method and was carried out in two phases: the first focused on the National Humanization Policy (PNH) regarding the reception process, and the second on risk classification, aiming to develop skills for identifying patient needs. The activities took place between November 2023 and February 2024. Six sessions were held, emphasizing PNH principles, the accommodation of diversity, and risk classification tailored to the epidemiological profile of the population served by the UBS. Following the training process, the team demonstrated greater confidence in identifying patients requiring priority care, as well as increased agility and optimized care workflows. Based on the above, it is believed that the actions taken transformed the work processes at the UBS and the relationship with the community, while also contributing to the students' professional development.